Hello,
I see that this is a bit of an older post that never got a clear answer, and is starting to get attention again. If anyone has a controller that is failing to power on and boot correctly, we have recently updated our public knowledge base and there is an article that I would recommend looking at, which can be found here: Controller Won't Power On
We also have another article that is specific to operator consoles, which may be found here: Operator Console Won't Work
If none of those troubleshooting steps fix your controller, we would recommend filling a support ticket through our website at: Jira Service Management, although usually the controller will need to be replaced.
